Looking for your perfect fit? Check out our Size Guides Or click here. If you need further assistance, feel free to contact us

While our pieces generally run true to size, we understand that everyBODY is unique, and fabric variations may impact fit. We'll make a note if a product tends to have a larger or smaller fit. If you find yourself between sizes, we recommend sizing up, unless otherwise noted.

We offer a flexible return policy. You can initiate a return within 14 days of delivery for a refund or exchange. Certain items, such as swimwear and undergarments, may be final sale.

Return requests after 14 days may   receive a merchandise credit on an eGift Card.

After 30 days, we will no longer accept any returns or exchanges.

We typically process and ship orders within 1-2 business days.

Shipping times may vary depending on your location and the shipping method selected at checkout.

We accept major credit cards, PayPal, and other secure payment methods.

You can email us at Fenix@shopfenixrose.com or by filling out the contact form on our website. 

You can initiate a return by visiting our return portal on our website or by contacting us at Fenix@shopfenixrose.com

At this moment we are not shipping to PO Boxes

The shipping options we offer via USPS are:

Standard: 3-5 days
2-Day Priority
Express: 1-2 Business Days

Your order will be processed and shipped within 1-2 Business Days.

At FenixRose/FenixPlush, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we accept returns and offer refunds under certain conditions.
 
See our full policy here

Yes, we're happy to assist with exchanges to ensure you get the perfect fit or style. See our full Return/Exchange policy here.

We strive to process orders quickly, but if you need to cancel or modify your order, please contact us as soon as possible.

Payment Issues: Your payment method may have been declined, or there may have been an issue with processing your payment.

Stock Availability: Occasionally, an item may become unavailable after your order has been placed due to high demand or inventory discrepancies.

Fraud Prevention: To protect our customers and prevent fraudulent activity, we may cancel orders that appear suspicious or fail our security checks. If you believe your order was cancelled in error, please contact our customer service team for assistance.